Frequently Asked Questions

    Do I have to print my tickets?

    For most events you may just show your tickets on your mobile device but we do recommend you contact the event organizer to make sure they allow mobile tickets.

    My event was canceled. Can I get a refund?

    If an event is canceled MyTicketVIP will automatically refund your order including any ticketing fees. If you have any questions about the status of your refund please contact us.

    My event was rescheduled. Can I get a refund?

    Every event organizer has their own refund policies for each event. Some events may have a refund option while others will not but you may re-use your tickets for the new date. You should receive an email from MyticketVIP or the event organizer with details regarding your options. Haven't heard from us yet? Contact us to get more information or reach out the promoter direclty by using the contact organizer button on the event page.

    I can’t attend my event. Can I get a refund?

    Unfortunately, all sales are final. We can only provide refunds if an event is canceled or rescheduled. So that your tickets don’t go to waste, we recommend your try to sell or giveaway your tickets to someone you know.

    Can I transfer my tickets to another person?

    Yes! Just send the tickets to the person that is going to use them.
    Remember that the tickets are valid only one time, and our system will reject tickets inmediatly if they are used more than once.

    My credit card was declined but I still see a processing charge on my account.

    If your card is declined due to an error such as incorrect billing address or incorrect CVV you may see a processing charge in your account, but since the transaction was declined this charge will be removed from your account within 48 to 72 business hours.

    I have questions about an event.

    If you have questions about a particular event listed on MyticketVIP, the easiest way to get answers is to contact the event organizer by clicking the 'Email the Promoter' button displayed on the event you are interested in. This will open a form where you can contact a promoter directly. You may also find the promoter’s phone number on the event page and event flyer.

    I completed an order but my tickets have not arrived yet.

    When you complete a purchase on MyticketVIP your tickets are sent within seconds. If you do not receive an email with your tickets within 5 minutes please check your promotions or spam folders, in most cases you will find your tickets there. If you do not see the MyticketVIP email in either your inbox, promotions folder, or spam folder, please contact us so we can resend your tickets. If you are a registered MyticketVIP user (which we highly recommend!) you will find your tickets under the "my tickets" link in your account page.

    I can’t find my tickets and I’m on my way to the event

    If you have tried reaching out to us after-hours and our team has not been able to reply to your message about your missing tickets, dont worry! The event organizer also has access to a list of attendee names so you can also provide your ID at the entrance of the event venue for admission.

    Still need help?

    Visit our contact us to reach out to one of our customer service team members. We look forward to helping you soon!